Privacy Policy

Givenly ("Givenly", "we", "us") operates a settlement gifting platform for property professionals and the buyers they gift. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, agent portal, buyer booking pages, and related services (collectively, the "Service").

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the Service, you agree to this Privacy Policy.

We may collect the following types of information:

• Agent and agency account details — name, email, password (stored in hashed form), agency name, ABN, website, branding assets, and onboarding information you provide.
• Buyer and gift order details — buyer name, email, mobile number, property address, delivery address, booking dates, gift messages, and order status.
• Payment information — payments are processed by Stripe. We receive payment status, transaction references, and limited billing metadata. We do not store full card numbers.
• Communications — emails we send or receive in connection with gifts, bookings, account setup, and support.
• Usage and device data — log data, browser type, IP address, pages visited, and similar technical information collected through our hosting and analytics providers.
• Location and address data — when you use address lookup features, we may process address search queries and selected location data through third-party mapping services.

We use personal information to:

• provide, operate, and improve the Service;
• process gift orders, payments, refunds, and fulfillment;
• send branded gift emails, booking links, and status updates to buyers;
• coordinate delivery or service fulfillment with local suppliers;
• authenticate users and manage agent accounts;
• respond to enquiries and provide support;
• comply with legal obligations and resolve disputes; and
• monitor performance, security, and usage of the Service.

We do not sell personal information. We may share information with:

• Suppliers and fulfillment partners — to deliver the gift or service the buyer booked.
• Payment processors — such as Stripe, to process transactions securely.
• Email and infrastructure providers — to send transactional emails and host the Service.
• Mapping and address services — to validate and autocomplete addresses where enabled.
• Professional advisers and authorities — where required by law or to protect our rights, users, or others.

Agents who send gifts choose what buyer details are submitted. Gift emails and booking pages may display agency branding supplied by the sending agent or agency.

We store information using reputable cloud infrastructure and apply reasonable technical and organisational measures to protect it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as needed to provide the Service, meet legal and accounting requirements, resolve disputes, and enforce our agreements. When information is no longer required, we take reasonable steps to delete or de-identify it.

Depending on your relationship with Givenly, you may request access to, correction of, or deletion of personal information we hold about you, subject to legal exceptions.

Buyers who receive a gift email can update booking details through the booking link provided. Agents can update agency branding and account details through the agent portal.

If you have a privacy complaint, contact us first at hello@givenly.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

We may use cookies and similar technologies that are necessary for the Service to function, such as keeping you signed in. We may also use privacy-focused analytics to understand how the Service is used and to improve performance.

You can control cookies through your browser settings. Disabling certain cookies may affect how parts of the Service work.

Some of our service providers may store or process information outside Australia, including in the United States or other countries. Where this occurs, we take reasonable steps to ensure recipients handle information in a way that is consistent with applicable privacy requirements.

The Service is intended for use by property professionals and adult gift recipients. It is not directed at children under 16, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Material changes may also be communicated through the Service or by email where appropriate.

For privacy questions or requests, contact Givenly at hello@givenly.com.au.